Shipping Policy

**Shipping Policy**

**Last Updated: 12/15/2023**

Thank you for choosing Maytrix for your LED neon and infinity mirror needs. We strive to provide a seamless shopping experience, including reliable and efficient shipping. Please take a moment to review our shipping policy to understand how we handle orders and deliveries.

**1. Processing Time:**
- Orders are typically processed within 1-3 business days after payment confirmation.
- Custom and made-to-order items may have longer processing times, which will be clearly communicated during the checkout process.

**2. Shipping Methods:**
- We offer a variety of shipping options, including standard and expedited services.
- Shipping carriers may include but are not limited to USPS, FedEx, and DHL.
- You will have the opportunity to select your preferred shipping method during checkout.

**3. Shipping Destinations:**
- We offer worldwide shipping to customers across the globe.
- International customers may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.

**4. Shipping Rates:**
- Shipping rates are calculated based on the destination, weight, and dimensions of your order.
- Shipping costs will be displayed during the checkout process for your convenience.

**5. Estimated Delivery Times:**
- Estimated delivery times vary depending on your location, chosen shipping method, and any potential customs delays.
- You will receive a tracking number via email once your order has shipped. You can use this tracking information to monitor the progress of your delivery.

**6. Order Tracking:**
- We provide order tracking for all shipments. You can track your order's status by entering your tracking number on our website or the carrier's website.

**7. Delays and Issues:**
- While we make every effort to ensure timely deliveries, we cannot be held responsible for shipping delays caused by circumstances beyond our control, such as extreme weather conditions or carrier issues.
- If you encounter any issues with your shipment, please contact our customer support team, and we will assist you in resolving the matter promptly.

**8. Missing or Lost Shipments:**
- In the rare event that your shipment is missing or lost, please reach out to our customer support team. We will initiate an investigation with the carrier to locate your order or provide a suitable resolution.

**9. Returns and Refunds:**
- For information about returns and refunds, please refer to our [Return Policy].

**10. Contact Us:**
- If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer support team at contact@maytrix.com. We are here to assist you.

Thank you for choosing Maytrix. We value your trust and look forward to serving you with exceptional products and service.