Find general questions answered here.

Upon submitting a request for a custom LED neon sign or infinity mirror, customers can expect to receive a detailed quote within 24-48 hours. This timeframe allows our team to thoroughly review each request, ensuring that the proposed design and specifications meet the customer's expectations and needs. The quote process is designed to be swift and efficient, minimizing wait time and allowing for a smooth transition from design conceptualization to production, keeping customer satisfaction as a top priority.

Of course! Please check out some of our prior work on our review or gallery page.

No need to worry please contact and we will send you one within 2-3 business days.


Look below for product related questions.

LED neon is made with light-emitting diodes (LEDs) covered in a flexible, silicone jacket, offering energy efficiency, durability, and safety at a lower cost. Glass neon, on the other hand, uses glass tubes filled with neon gas that glows when electrified, providing a classic look but is more fragile, expensive, and consumes more energy.

An infinity mirror is an optical illusion created by placing two parallel mirrors facing each other, with LED lights sandwiched between. One mirror is fully reflective, while the other is partially transparent. When the lights are turned on, they reflect back and forth between the mirrors, creating the appearance of an endless, receding tunnel. You can place anything from neon, logos, or even physical objects in the infinity mirror to reflect it to infinity and give your logo a novelty looking effect.

LED neon is considered safe and reliable due to its use of low-voltage, energy-efficient LED technology, which generates minimal heat, reducing the risk of burns and fire. The flexible, shatter-resistant plastic housing further enhances safety by eliminating the dangers associated with the breakage of traditional glass neon. Additionally, its durability and resistance to weather conditions make LED neon a reliable choice for both indoor and outdoor applications, ensuring longevity and consistent performance.

Our LED neon signs use LEDs that last for up to 50,000 hours, and offer remarkable longevity. This means that if used for an average of 8 hours a day, these signs can last for over 17 years, providing a cost-effective and long-lasting lighting solution. The durability of LED technology, combined with its low energy consumption and minimal maintenance requirements, makes LED neon signs a sustainable and reliable choice for both commercial and personal use.

LED neon signs are powered through a straightforward electrical setup, coming equipped with 3 meters (approximately 10 feet) of cabling for easy connection to power sources. This length allows for flexible placement and installation, ensuring that the signs can be conveniently positioned even if a power outlet isn't immediately nearby. The power cables connect to standard electrical outlets, making the signs ready to use without the need for specialized wiring or complex configurations, simplifying the setup process for users.

With each purchase, customers receive a comprehensive package that includes a custom-made LED neon sign or infinity mirror tailored to their specifications, ensuring a personalized touch. The package also contains a power supply for easy installation and operation, along with a remote and dimmer for convenient control over brightness and effects, allowing for customization of the ambiance. A 12-month warranty guarantees the quality and durability of the product, providing peace of mind. Additionally, dedicated after-sale customer service ensures that any queries or concerns post-purchase are promptly addressed, highlighting a commitment to customer satisfaction and support.

Shipping & Returns

Shipping & Returns related questions.

If a sign arrives damaged, we prioritize our customer's satisfaction and peace of mind by offering a choice between a full refund or a replacement of the sign at no additional fees. This policy ensures that our customers face no financial burden due to circumstances beyond their control. Upon notification of the damage, we will promptly address the issue, allowing the customer to decide the preferred course of action. This approach underscores our commitment to quality service and customer support, ensuring a positive experience even in the face of unforeseen issues.

We are delighted to offer free international shipping on all our LED neon signs and infinity mirrors, ensuring that our customers around the globe can enjoy our products without worrying about additional shipping costs. This policy is part of our commitment to providing exceptional value and service, making it easier for customers worldwide to bring their custom lighting visions to life. By absorbing the shipping expenses, we aim to remove barriers for our international clientele, offering a seamless and inclusive shopping experience from order placement to delivery at your doorstep.

All our LED neon signs and infinity mirrors are meticulously crafted and shipped directly from our workshop in San Diego, California. This centralized production ensures that each piece undergoes strict quality control and embodies the high standards of craftsmanship for which we are known. By managing the entire process locally, from creation to shipment, we maintain a hands-on approach that allows for personalized attention to detail and swift response to customer needs. Our San Diego base not only symbolizes our commitment to quality and innovation but also allows us to efficiently serve our global customer base with the integrity and reliability synonymous with products made in the USA.

Absolutely! Use our tracking page and enter in your order number to receive live updates on where your package is currently at.


Warranty related inquiries.

Our commitment to quality and customer satisfaction is underlined by offering a 12-month warranty on all our LED neon signs and infinity mirrors. This warranty covers any defects in materials or workmanship, ensuring that if any issues arise within the first year of ownership, customers are entitled to a repair, replacement, or refund, depending on the specific circumstances. Our warranty is a testament to the confidence we have in the durability and reliability of our products, providing customers with added peace of mind when making their purchase.

Our 12-month warranty provides comprehensive coverage for any defects in materials or workmanship, demonstrating our commitment to quality. However, it's important to note that this warranty does not extend to damages caused by the customer, such as accidents, misuse, or improper installation. This distinction ensures that while we stand behind the integrity and reliability of our products, we also encourage responsible handling and use by our customers. By clearly defining the warranty exclusions, we aim to foster a transparent and fair relationship with our customers, ensuring they understand the conditions under which their purchase is protected.