Refund Policy

**Refund Policy**

**Last Updated: 11/15/2023**

Thank you for shopping at Maytrix. We strive to provide you with the best LED neon and infinity mirror products and services. Your satisfaction is important to us, and we want to ensure you have a clear understanding of our refund policy.

**1. Eligibility for Refunds:**

1.1 **Damaged or Defective Items:** If you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will arrange for a replacement or issue a refund.

1.2 **Incorrect Item:** In the rare event that you receive an incorrect item, please notify us within 14 days of receiving your order. We will make the necessary arrangements to correct the order.

**2. Non-Refundable Items:**

2.1 **Custom and Personalized Items:** Items that are custom-made or personalized to your specifications are non-refundable unless they are damaged or defective.

2.2 **Clearance and Final Sale Items:** Clearance and final sale items are non-refundable.

**3. Refund Process:**

3.1 **Contact Us:** To initiate a refund, please contact our customer support team at contact@maytrix.com with your order number and a description of the issue.

3.2 **Return Authorization:** If a return is approved, we will provide you with a return authorization and instructions for returning the item.

3.3 **Return Shipping:** You are responsible for the return shipping costs unless the item is being returned due to damage, defect, or an incorrect item. In such cases, we will provide a prepaid shipping label or arrange for a pickup.

3.4 **Inspection and Processing:** Once we receive your returned item, we will inspect it to verify the issue. If the return is approved, we will process the refund within [Number] business days. Refunds will be issued using the original payment method.

**4. Refund Timeframe:**

4.1 **Credit Card Payments:** Refunds to credit or debit cards may take 5 business days to appear on your statement, depending on your card issuer's policies.

4.2 **PayPal Payments:** Refunds to PayPal accounts will typically be processed immediately but may take up to 5 business days to appear in your PayPal balance.

**5. Contact Us:**

If you have any questions or need assistance with a refund, please contact our customer support team at contact@maytrix.com. We are here to help.