Refund Policy
Last updated: August 25, 2026
Thank you for shopping with Maytrix. Because each custom mirror is made to order, payment and cancellation terms depend on whether production has begun.
Custom Mirror Payment Options
At checkout, you may choose either of the following:
- Pay in Full: The full order total is charged at checkout. We will still send completion photos and videos for your approval before shipment.
- 50% Deposit: Half of the order total is charged at checkout. When your mirror is complete, we will send photos and videos for your approval. The remaining 50% is due after approval and before shipment.
The 50% deposit is not a discount and does not reduce the full order total. Maytrix will send a separate invoice for the remaining balance. Orders will not ship until approval is received and the full balance is paid. Delayed approval or payment may change the estimated shipment or delivery date.
Cancellations and Non-Refundable Payments
You may cancel a custom order for a full refund before production begins.
Once production begins, custom orders cannot be cancelled because materials and labor have been committed. For a 50% Deposit order, the deposit becomes non-refundable at that point. For a Pay in Full order, the payment also becomes non-refundable once production begins, except where the damaged, defective, incorrect-item, non-delivery, or other rights described below apply.
Changes you request after production begins may affect the price and timeline and must be approved before additional work continues.
Custom and Made-to-Order Products
Custom infinity mirrors and personalized designs are made to order and are not eligible for return or refund unless the item arrives damaged, defective, incorrect, materially different from the approved design, or was not delivered.
Photo or video approval does not waive your rights if the delivered item is damaged, defective, incorrect, or materially different from the approved specifications.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what was approved, please contact us within 14 days of delivery at hello@maytrix.com.
Please include your order number, photos or videos of the issue, and a short description. Once reviewed, we may offer a replacement, repair, return, or refund depending on the situation.
Return Eligibility
Returns must be approved by Maytrix before being sent back. Items returned without approval may not be accepted.
To be eligible for an approved return, the item must be unused, in its original condition, and returned with all included parts, accessories, and packaging when possible.
Return Shipping
If the return is due to damage, defect, or an incorrect item, Maytrix will provide a prepaid shipping label or arrange return pickup when applicable.
If a return is approved for any other reason, the customer may be responsible for return shipping costs.
Refund Processing
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to the original payment method within 5 business days.
Your bank, card provider, PayPal, or payment processor may take additional time to post the refund to your account.
Contact Us
For payment, cancellation, return, refund, or order questions, contact hello@maytrix.com.
