QUESTIONS
EVERYTHING YOU'RE WONDERING
Straight answers about price, mounting, shipping, and what happens after you order.
You're buying tempered glass, a true mirror, a stainless steel frame, certified LEDs, a human design process, and freight crating, assembled by hand into a piece that creates real physical depth. A neon sign is one of those components. This is all of them, and the difference is visible from across the room.
Every piece hangs on an interlocking cleat system, the same method used for heavy commercial mirrors and signage. One full-width aluminum bracket screws to your wall, its matching bracket comes pre-installed on the back of the frame, and the mirror lowers onto the wall bracket and locks in place. The two profiles fit together without a seam, so the piece sits flush and level, and its own weight holds it locked.
Hardware, anchors, and instructions are all in the included installation kit. Most customers are done in under 20 minutes, and our team supports you for life if you get stuck.
Weight depends on size. Enter your dimensions for an estimate:
Estimate only. Your exact weight is confirmed on your production proof, and the included cleat system is rated well beyond it.
Every piece is 4 inches deep. That depth is what makes the infinity effect possible, it houses the glass, the true mirror, and the LED layer that repeats into the distance. On the wall it reads like a deep gallery frame, substantial without crowding the room.
Every piece is built to order, production takes 2 to 3 weeks. From there, you choose how fast it travels. All three options are tracked, and exact delivery dates for your piece are shown at checkout:
Priority Freight
The fastest path. Roughly 3 to 4 weeks total, production and delivery included.
Expedited Freight MOST POPULAR
The balance most customers choose. Roughly 5 to 6 weeks total, production and delivery included.
Economy Freight
The most economical option. Roughly 7 to 8 weeks total, production and delivery included.
Ordering for a grand opening or an event? Call us with your date before ordering and we'll confirm which option gets it on your wall in time.
The preview accurately shows your layout, colors, and proportions. Before production, you also receive a final proof from our design team for approval, so what gets built is exactly what you signed off on. The one thing the preview undersells is the depth effect itself, which only exists in person.
Nothing is manufactured until you approve a final proof. Our designers review every order and catch issues before they become mirrors. Revisions are unlimited and free, so a wrong upload costs you nothing but a quick email.
No. Every piece runs on safe 12V power and includes its power supply. Plug it into a standard wall outlet and it's on. Dimming and effects are controlled from the included remote.
Yes. Tempered glass, a stainless steel frame, and certified LEDs rated for daily run time. Our pieces operate every day in restaurants, nightlife venues, and gyms, and the 2-year warranty applies to commercial use. Power draw is modest, comparable to standard LED lighting, so running it all day costs very little.
Yes, and we do it often, multi-location brands, event activations, and franchise rollouts. Call us or start the conversation and we'll handle design consistency, batched production, and coordinated delivery across locations.
Within 1 business day, our design team sends you a production proof of your piece. You approve it, we build it, and you receive tracking the moment it ships. You're never left wondering where your order is.
It ships in a custom wooden crate built to its exact dimensions, so it almost never does. If it does, send us photos and we'll send a replacement or issue a full refund, no questions asked. Your choice.
Still deciding? Call us at (760) 533-8518 or start the conversation. A real person answers.
