QUESTIONS
EVERYTHING YOU'RE WONDERING
Straight answers about size, power, mounting, shipping, and what happens after you order.
Your main logo stays sharp, bright, and easy to read. The repeated reflections gradually become dimmer as they recede into the infinity effect, creating depth without competing with the logo in front.
Every piece is 4 inches deep. That depth houses the glass, true mirror, and LED layer that create the infinity effect. Once mounted, it reads like a deep gallery frame: substantial without crowding the room.
Weight depends on size. Enter your dimensions for an estimate:
Estimate only. Your exact weight is confirmed on your production proof, and the included cleat system is rated well beyond it.
Each mirror is heavy and fragile because it is made from steel and tempered glass. It ships fully protected in a custom wooden crate, so much of the cost goes toward safe freight handling.
Power requirements vary by the size and configuration of each piece. We match the correct power adapter to your mirror, and it is included with your order. In most installations, the adapter simply plugs into a standard wall outlet—no special electrical connection is required. Your exact power specifications are confirmed with your final production details.
View Power GuideYes. It will still look great in a bright room, with minimal reflection while the lights are on.
Our RGB option lets you choose a solid color or animated RGB sequences.
Yes. You can leave it on all day because it uses energy-efficient, low-heat LEDs.
Yes. When the lights are off, it functions as a normal mirror.
You're buying tempered glass, a true mirror, a stainless steel frame, certified LEDs, a human design process, and freight crating, assembled by hand into a piece that creates real physical depth. A neon sign is one of those components. This is all of them, and the difference is visible from across the room.
Every piece hangs on an interlocking cleat system, the same method used for heavy commercial mirrors and signage. One full-width aluminum bracket screws to your wall, its matching bracket comes pre-installed on the back of the frame, and the mirror lowers onto the wall bracket and locks in place. The two profiles fit together without a seam, so the piece sits flush and level, and its own weight holds it locked.
Hardware, anchors, and instructions are all in the included installation kit. Most customers are done in under 20 minutes, and our team supports you for life if you get stuck.
View Installation GuideNo problem. Just message our team and we’ll get you set up.
Every piece is built to order, and production takes 2 to 3 weeks. From there, you choose how fast it travels. All three options are tracked, and exact delivery dates for your piece are shown at checkout:
Priority Freight
The fastest path. Roughly 3 to 4 weeks total, production and delivery included.
Expedited Freight MOST POPULAR
The balance most customers choose. Roughly 5 to 6 weeks total, production and delivery included.
Economy Freight
The most economical option. Roughly 7 to 8 weeks total, production and delivery included.
Ordering for a grand opening or an event? Call us with your date before ordering and we'll confirm which option gets it on your wall in time.
The preview accurately shows your layout, colors, and proportions. Before production, you also receive a final proof from our design team for approval, so what gets built is exactly what you signed off on. The one thing the preview undersells is the depth effect itself, which only exists in person.
Nothing is manufactured until you approve a final proof. Our designers review every order and catch issues before they become mirrors. Revisions are unlimited and free, so a wrong upload costs you nothing but a quick email.
Yes. Tempered glass, a stainless steel frame, and certified LEDs are designed for daily run time. Our pieces operate every day in restaurants, nightlife venues, and gyms, and the 2-year warranty applies to commercial use. Power draw is modest and comparable to standard LED lighting.
Yes, and we do it often for multi-location brands, event activations, and franchise rollouts. Call us or start the conversation and we'll handle design consistency, batched production, and coordinated delivery across locations.
Every piece includes a 2-year warranty, including pieces used in commercial spaces. If you experience an issue, contact our team with your order information and photos or video of the problem so we can diagnose it and arrange the appropriate solution.
Maytrix infinity mirrors are designed to be serviceable. The removable rear panel provides access to the face panel and lighting components, allowing most issues to be diagnosed and repaired without replacing the entire mirror. Contact our team with your order information and photos or video of the issue. For covered issues during the Maytrix 2-year warranty, we’ll provide the replacement parts needed for the approved repair at no charge. If Maytrix determines that the mirror cannot be repaired, we’ll replace it according to the warranty terms. After the warranty period, replacement parts and support may remain available, subject to parts availability and applicable charges.
The LEDs are rated for up to 100,000 hours, and your mirror is covered by a 2-year warranty.
Yes. Message our team and we will replace it right away.
Turn the piece off before cleaning. Use a clean, soft microfiber cloth on the glass and frame, and avoid abrasive pads or harsh chemicals. Apply cleaner to the cloth rather than spraying directly onto the mirror so liquid cannot run into the frame or electrical components.
Standard pieces should be treated as indoor products unless your order is specifically approved for another environment. If you are planning an outdoor, high-humidity, or unusually demanding installation, contact us before ordering so we can review the location and recommend the right configuration.
Within 1 business day, our design team sends you a production proof of your piece. You approve it, we build it, and you receive tracking the moment it ships. You're never left wondering where your order is.
It ships in a custom wooden crate built to its exact dimensions, so damage is rare. If it does arrive damaged, send us photos and we'll arrange a replacement or issue a full refund.
Still deciding? Call us at (619) 363-4991 or start the conversation. A real person answers.