QUESTIONS

EVERYTHING YOU'RE WONDERING

Straight answers about size, power, mounting, shipping, and what happens after you order.

Every piece is 4 inches deep. That depth houses the glass, true mirror, and LED layer that create the infinity effect. Once mounted, it reads like a deep gallery frame: substantial without crowding the room.

Weight depends on size. Enter your dimensions for an estimate:

ESTIMATED WEIGHT

Estimate only. Your exact weight is confirmed on your production proof, and the included cleat system is rated well beyond it.

Power requirements vary by the size and configuration of each piece. We match the correct power adapter to your mirror, and it is included with your order. In most installations, the adapter simply plugs into a standard wall outlet—no special electrical connection is required. Your exact power specifications are confirmed with your final production details.

View Power Guide

You're buying tempered glass, a true mirror, a stainless steel frame, certified LEDs, a human design process, and freight crating, assembled by hand into a piece that creates real physical depth. A neon sign is one of those components. This is all of them, and the difference is visible from across the room.

Every piece hangs on an interlocking cleat system, the same method used for heavy commercial mirrors and signage. One full-width aluminum bracket screws to your wall, its matching bracket comes pre-installed on the back of the frame, and the mirror lowers onto the wall bracket and locks in place. The two profiles fit together without a seam, so the piece sits flush and level, and its own weight holds it locked.

Wall Mirror Pre-installed on the frame Screws to your wall, hardware included The two bars fit together without a seam Side view, not to scale

Hardware, anchors, and instructions are all in the included installation kit. Most customers are done in under 20 minutes, and our team supports you for life if you get stuck.

View Installation Guide

Every piece is built to order, and production takes 2 to 3 weeks. From there, you choose how fast it travels. All three options are tracked, and exact delivery dates for your piece are shown at checkout:

Priority Freight

The fastest path. Roughly 3 to 4 weeks total, production and delivery included.

Expedited Freight MOST POPULAR

The balance most customers choose. Roughly 5 to 6 weeks total, production and delivery included.

Economy Freight

The most economical option. Roughly 7 to 8 weeks total, production and delivery included.

Ordering for a grand opening or an event? Call us with your date before ordering and we'll confirm which option gets it on your wall in time.

The preview accurately shows your layout, colors, and proportions. Before production, you also receive a final proof from our design team for approval, so what gets built is exactly what you signed off on. The one thing the preview undersells is the depth effect itself, which only exists in person.

Nothing is manufactured until you approve a final proof. Our designers review every order and catch issues before they become mirrors. Revisions are unlimited and free, so a wrong upload costs you nothing but a quick email.

Yes. Tempered glass, a stainless steel frame, and certified LEDs are designed for daily run time. Our pieces operate every day in restaurants, nightlife venues, and gyms, and the 2-year warranty applies to commercial use. Power draw is modest and comparable to standard LED lighting.

Yes, and we do it often for multi-location brands, event activations, and franchise rollouts. Call us or start the conversation and we'll handle design consistency, batched production, and coordinated delivery across locations.

Every piece includes a 2-year warranty, including pieces used in commercial spaces. If you experience an issue, contact our team with your order information and photos or video of the problem so we can diagnose it and arrange the appropriate solution.

Turn the piece off before cleaning. Use a clean, soft microfiber cloth on the glass and frame, and avoid abrasive pads or harsh chemicals. Apply cleaner to the cloth rather than spraying directly onto the mirror so liquid cannot run into the frame or electrical components.

Standard pieces should be treated as indoor products unless your order is specifically approved for another environment. If you are planning an outdoor, high-humidity, or unusually demanding installation, contact us before ordering so we can review the location and recommend the right configuration.

Within 1 business day, our design team sends you a production proof of your piece. You approve it, we build it, and you receive tracking the moment it ships. You're never left wondering where your order is.

It ships in a custom wooden crate built to its exact dimensions, so damage is rare. If it does arrive damaged, send us photos and we'll arrange a replacement or issue a full refund.

Still deciding? Call us at (760) 533-8518 or start the conversation. A real person answers.